FRANCHISE CONSULTANT & RETAIL INDUSTRY EXPERT
Your Personal
Franchise Consultant for
Practical, Measurable Change
Align people, processes, and strategy with a trusted advisor who understands the complexity of multi-site franchise operations and delivers results that last.
ABOUT
Umer Anjum
With over 20 years in multi-unit retail and franchise operations, I help organizations improve performance, build strong teams, and scale with purpose. As a Senior Franchise Business Consultant and Area Manager at The UPS Store Canada, I focus on aligning people, processes, and strategy to deliver results that matter. I’ve supported franchisees through operational audits, team coaching, and business transformation—always with a practical, solutions-focused mindset.
What drives me is helping businesses navigate change, optimize performance, and build systems for sustainable growth. I bring hands-on experience, strategic insight, and a collaborative approach to every engagement. Whether you’re streamlining operations or strengthening leadership, I’m here to support your goals with proven expertise and a deep commitment to long-term success.
Growth & Franchise Expert
EDUCATION
Empowering Creativity
University of Toronto
Bachelor of Arts (BA), Computer Systems Networking and Telecommunications
Studied networking, telecommunications, and systems integration—building a strong foundation in IT infrastructure, digital communication, and business technology strategy.
University of Toronto
Master of Business Administration (MBA)
Focused on strategic leadership, operations, and organizational development—equipping me to lead complex business initiatives with data-driven and people-centered approaches.
EXPERTISE
Dedicated to Helping Franchise Businesses Grow with Clarity, Structure, and Results
“Franchise success isn’t just about systems—it’s about people. When you align strong leadership with the right processes, sustainable growth follows.”
Strategic & Tactical Planning
As a seasoned franchise consultant, I bring a structured approach to growth—developing strategies that align operations, leadership, and market conditions to deliver long-term value.
New Business Development
With a strong background in retail and franchise consulting, I support franchisees and owners in identifying new opportunities, expanding market reach, and building scalable business models.
Team Building & Leadership
Having led large, multi-site teams, I focus on leadership coaching and staff development—creating resilient teams equipped to perform in dynamic franchise environments.
Business Process Optimization
I help franchise operators and retail businesses streamline workflows, reduce inefficiencies, and implement systems that improve performance and customer experience at scale.
Human Resources Management
My experience includes recruiting, mentoring, and coaching teams across franchise networks—ensuring talent alignment, accountability, and a culture of continuous growth within your organization.
Multi-site Operations Management
With over 20 years in retail and franchise operations, I’ve managed complex, multi-unit environments—bringing structure, consistency, and clarity to operational execution across locations.
EXPERIENCE
Practical Leadership. Measurable Results.
Hands-on leadership in franchise consulting and retail operations, focused on improving performance, streamlining systems, and supporting scalable business growth.
Senior Franchise Consultant
The UPS Store Canada
As a senior franchise consultant and area manager, I collaborate with national leadership to strengthen franchisee performance and operational consistency across multiple locations. I coach owners through audits, staff development, and performance improvement initiatives—always with a focus on sustainable growth and alignment with brand standards. I also lead training for new franchisees and support system-wide execution of tools, processes, and business development strategies.
District Manager
Target Canada
In this role, I led multi-site retail operations with a focus on customer experience, sales training, and operational efficiency. I managed direct sales performance, public relations, brand execution, and store team coaching. My work contributed to significant gains in customer satisfaction, retail compliance, and revenue generation—strengthening Target’s local market presence and driving consistent performance across stores.
District Manager
Zellers
At Zellers, I was responsible for overseeing multi-unit operations across diverse retail categories including health and beauty, apparel, grocery, and seasonal merchandise. I focused on team leadership, customer service strategy, and merchandising execution. My mandate wasOLUNTE to elevate performance, grow market share, and lead transformation across underperforming locations—delivering strong results in revenue, customer experience, and operational excellence.
Empowering Franchisees. Driving Results
As a senior franchise business consultant, I believe operational excellence is a powerful driver of positive change—socially, culturally, and economically. Every franchise engagement is an opportunity to build stronger systems, develop people, and support sustainable business success. At The UPS Store Canada, my role has been focused on helping franchisees evolve—through strategy, leadership, and execution.
VOLUNTEERING PROJECTS
Strategic Vision, Community Impact
Beyond franchise consulting and retail leadership, I’m committed to contributing meaningfully to community development, youth empowerment, and entrepreneurial growth. My volunteer work reflects the same principles I bring to business—strategic thinking, long-term commitment, and real-world results.
Executive Business Consultant
Duke of Edinburgh’s Award Scheme
As a long-time mentor and business consultant for the Duke of Edinburgh’s Award Scheme, I support youth in developing leadership, resilience, and real-world business skills. I contribute strategic guidance and help shape career-building initiatives for young leaders.
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Charity
Organizer
Pizza Pizza Limited – Poverty Alleviation
I’ve led charity initiatives aimed at fighting food insecurity and supporting low-income communities. My work includes fundraising, organizing drives, and building partnerships to maximize impact across the GTA.
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EVENTS
Exciting Updates & Industry Insights
Stay informed with the latest updates, insights, and initiatives I’m involved in as a Senior Franchise Consultant and retail expert. From franchise consulting projects to industry perspectives, I share what’s working, what’s changing, and what’s ahead for multi-unit operators.
Operational Excellence in Franchise Management
Discover how I helped optimize multi-unit operations for a regional franchise group, aligning leadership with measurable retail performance strategies.
- Topic: Multi-Site Franchise Optimization
- Focus: Strategic Planning, Retail Team Development
Retail Growth: Navigating Change with Confidence
Sharing key takeaways from a recent consulting engagement focused on streamlining retail operations and increasing service efficiency across franchise locations.
- Topic: Franchise Consulting Case Study
- Focus: Operational Change, Systems Thinking
New Initiatives for 2025: Franchise Coaching Program Launch
Launching a new leadership coaching track to support franchisees in building high-performance teams and scaling smart. More details coming soon.
- Topic: Leadership Development
- Focus: Franchisee Support, Growth Enablement